Payment Methods

Secure Payments via PayPal

We accept all major credit cards and digital wallets through our secure PayPal checkout. This includes:

• Visa
• Mastercard
• American Express
• Your PayPal Account Balance

You do not need a PayPal account to pay with your credit or debit card. Simply select the PayPal option at checkout and choose "Pay with Debit or Credit Card."

Payment Declined? Here's What to Do

We're sorry you're having trouble checking out. It happens sometimes! Here are the most common reasons a card payment might not go through and how to quickly fix them.

1. The Billing Address Doesn't Match

This is the most common issue. For security, the billing address you enter must exactly match the address your bank has on file for that card.

How to Fix: Please double-check that the cardholder's name, street address, and postal code in the "Billing Address" section are a perfect match to your credit card statement. Remember, this can be different from your shipping address! Please do not select "same as shipping address" if they are different.

2. The CVV Code is Incorrect

The CVV (or CVC) is the short security code on your card.

How to Fix: Take a moment to ensure the code you entered is correct. For Visa and Mastercard, it's the 3-digit number on the back. For American Express, it's the 4-digit number on the front.

3. Your Bank Needs Confirmation

Sometimes, for your own security, your bank might place a hold on a transaction.

How to Fix: A quick call to your bank is usually all it takes to authorize the payment. If you're still having issues, we highly recommend trying PayPal as an alternative, as it often provides a seamless checkout experience.

A Few More Details About Your Payment

• Payment Authorization: When you place an order, you might see a "pending" charge on your account. Don't worry! This is just a temporary authorization hold to confirm your card is valid. We only formally charge your card and collect the payment once your order has shipped.
• One Payment Method Per Order: Please note that we can only accept one form of payment for each order. It is not possible to split a payment between two different cards.
• "Pending" Order Status: If your order status says "Pending," it simply means we're waiting for the payment to be fully confirmed. As soon as it goes through, we'll get right to work on preparing your order!
• Cash on Delivery (COD): We currently do not offer a Cash on Delivery payment option.
• Need More Help? If you've tried everything and are still stuck, we're here to assist! Please reach out to our friendly customer service team at service@dreimind.com.

Payment FAQ (Frequently Asked Questions)

Q: How do I use my coupon or discount code?
A: It's easy! During checkout, you will see a field to enter your gift card or discount code. Type it in and click "Apply." The discount will be deducted from your total automatically. If you have any problems, please contact us at service@dreimind.com.

Q: Will I be charged extra international fees?
A: This depends on your bank. If you're paying with an international bank card, the final price can fluctuate with exchange rates. Additionally, your bank or card issuer might charge a foreign conversion fee. For any questions about these fees, it's best to contact your bank directly.

Q: When will my order be prepared after I pay?
A: Once we receive your confirmed payment, we will process and arrange for the shipment of all in-stock items within 1-2 business days. If an item happens to be out of stock, our customer service team will reach out to you by email to find a solution.

Q: How long does a refund take to process?
A: We process refunds back to the original payment method you used. It typically takes about 7-14 business days for the refund to appear in your account, depending on your bank's processing times.

Q: Is my payment information secure?
A: Absolutely. We understand how important online security is. We use industry-standard security measures to ensure your personal and payment information is always protected.

Q: Should I use spaces or dashes when I enter my credit card number?
A: No, please enter your card number as a continuous string of numbers without any spaces or special characters.

Q: Does my billing address have to match the address on file with my credit card?
A: Yes. This is a crucial security step. For a successful transaction, the billing address you provide must exactly match what appears on your credit card statement.

Q: Why was my credit card declined?
A: If you've already checked the billing address and CVV, a card might still be declined for other reasons, such as an expired card, reaching your credit limit, or a temporary technical issue. If you continue to have trouble, we recommend contacting your bank for more information or trying another payment method. For further assistance, our team at service@dreimind.com is always happy to help.